Privacy Policy

Petfocus Vetcare is serious about privacy. We have written this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing our website and other services, you acknowledge the terms and conditions expressed herein. We reserve the right to change this Privacy Policy at our sole discretion and without notice.

Type of information we collect and why

When you use our website and other services, we may collect information from you about the visit that does not identify the you, the user personally. When you use the website, we track information such as the domain from which you are visiting and your browser type. We also collect specific information regarding your session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we will ask you to voluntarily provide personally identifiable information. This information generally includes, but is not limited to: name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

• To attend an appointment;

• To sign up for our newsletter

• To correspond with us

• Or any other such activity that we deem necessary

Petfocus Vetcare does not collect any personally identifiable financial or health-related information. And we do not intentionally collect information from children under the age of 13.

How do we use the information that we collect about you?

The non-personally identifiable information that we collect allows us to review how our website and services are being used and to improve content and services that we provide.  

The personally identifiable information that we collect from you will assist us to improve the content of the website and the services we provide to you.

Petfocus Vetcare owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with you, the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. 

Petfocus Vetcare will not share this information with its business partners either for a specific or general purpose.

Cookies on website

“Cookies” are small pieces files stored on your computer or mobile device which collect information about your browsing behaviour. Cookies do not access information which is stored on your computer or mobile device. We may use cookies to provide you with better service.

The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Petfocus Vetcare web site if you do so.

How we store the information that we collect from you

Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, Petfocus Vetcare take the protection and storage of your personal information very seriously and we will take all reasonable steps to protect your personal information. 

Petfocus Vetcare uses industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring is also employed. Finally, access to personally identifiable information is limited to a small number of personnel and on a need-to-know basis.

Third parties

The Petfocus Vetcare website may contain links to other internet web sites. Petfocus Vetcare neither controls nor endorses external sites and is not responsible for the content of such sites. This privacy policy does not cover the privacy policies and data collection practices of non- Petfocus Vetcare web sites.

Information that you release

You acknowledge and agree that if you publish or submit personal information in publicly accessible sections of the website or other social media sites (such as testimonials, comments on Facebook or other similar places), then you are solely responsible for the release of that information and we are not liable or responsible in relation to the release of that personal identifiable information.

How to opt out of correspondence

Based on the information that you provide to us, Petfocus Vetcare may send e-mail correspondence to you. Each correspondence will contain an easy means to opt out of further correspondence. You may also contact us, using the details at the end of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from us while your request is being handled.

Accessing, updating and correcting personal information

You have the right to request access to any of your personal information which we are holding and you have the right to request that this information be updated or corrected. You may contact us, using the details at the end of this Privacy Policy.

Contact us

You can contact us about this Privacy Policy using the following details:

Petfocus Vetcare

365 Wagga Rd

Lavington NSW 2641 

Phone: 02 6040 9099